Pre Sale Questions
Q: “What products does HappyInky offer?”
HappyInky specializes in candles and personalized candle creations. Each of our products is carefully crafted with attention to detail and quality, ensuring a delightful experience for every customer.
Q: “How long does it take to create a bespoke product?”
Since all of our products are bespoke and made-to-order, it typically takes 1-2 days to create each item. We believe in delivering personalized perfection, and this time allows us to ensure that your product is crafted with the utmost care and attention.
Q: “Can I personalize my candle?”
Absolutely! We love adding a personal touch to our creations. Whether you want to add a special message, commemorate a date, or include custom artwork, we're here to bring your vision to life. Simply select the personalization option when placing your order, and let us know the details during checkout.
Q: “How do I place an order?”
Placing an order with HappyInky is easy! Simply browse our collection of candles and personalized creations, select your preferred items, and proceed to checkout. During the checkout process, you'll have the opportunity to provide any personalization details for your order.
Q: “What if I have a question or need assistance?”
We're here to help! If you have any questions about our products, the ordering process, or anything else, don't hesitate to reach out to our friendly customer service team. You can contact us via email at hello@happyinky.com, and we'll be happy to assist you.
Q: “What payment methods do you accept?”
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. Rest assured that your payment information is kept safe and secure throughout the transaction process.
Q: “Do you offer gift wrapping?”
Yes, we offer complimentary gift wrapping for all orders! All orders comes in a pretty package and includes mini matches in a cute jar.